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Free delivery for orders over R1000 nationwide*

Everything you need to know about shopping with us in Ramadaan

Our Standard Shipping rates apply, we have a nationwide flat-rate of R65 and orders over R1000 qualify for FREE SHIPPING.

We take 1-2 days to package all orders, thereafter your order will take 1-7 days. Please see the following guidelines to use.

  • Johannesburg and surrounds: 1-3 working days.
  • Durban and surrounds: 1-3 working days.
  • Cape Town, East London, Port Elizabeth and surrounds: 2- 5 working days.
  • Outlying areas, small town areas may take around 7 working days. (if you are in a remote area it can be up to 14 working days).

Please note that we try our best to ensure that you receive your packages timely, however we cannot control the efficiency of our third-party courier companies. We also are unable to advise a specific day or time for delivery. It’s best to plan ahead and allow some time for delays.

Unfortunately, we do not deliver to P.O. Boxes, farms and rural areas. All shipping is Door-to-Door shipping, if you are not home to sign for the package, you are most welcome to provide a work or alternate address. Just drop us an email at your earliest convenience and we can arrange accordingly, however please notify us before we dispatch your package.

Our scarves come packaged in our limited pink NURA boxes with satin ribbon, which makes a great gifting option! We are able to add an Eid Mubaruk tag upon request.

If you would like individual packaging, please let us know under “special instructions to seller” upon checkout. If you have a specific request, such as “Please pack one Ash Rose Premium Chiffon and Olive Premium Chiffon in one box”, we are more than happy to accommodate. Please just let us know upon checkout.

Please note: we are unable to accommodate personalised notes.

Yes we can! Just let us know under special instructions to seller.

Please note: we are unable to accommodate personalised notes.

If you are in possession of your gift receipt, kindly drop an email to info@nura.co.za along with your reference number. Additionally, please let us know the item you received and the item would you would like to exchange it for.

All gift receipts from the month of Ramadaan will have until 11 May to log their exchanges in, we are unable to accommodate exchanges after this date.

If you do not have a gift receipt, your return/exchange will follow the standard 7 day return exchange policy.

Please note the following days that you can place your order to receive in time for Eid based on your area.

  • Durban and Surrounds: 25 April 2022
  • Johannesburg and surrounds: 25 April 2022
  • Cape Town, East London, Port Elizabeth and surrounds: 20 April 2022
  • Outlying areas, Small Town areas: 14 April 2022
  • Outlying areas, Small Town areas: 14 April 2022

We may be able to accommodate your orders after this, depending on where you are based. Drop us an email to find out more information.

Please note: we are unable to control the efficiency of courier, so it’s best to order a little in advance to allow for delays.

If we haven’t covered a question that you still have, head over to our FAQ's or feel free to contact us. Wishing you all a blessed month and prosperous Eid.

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